We require a minimum of 24 hours’ notice to cancel or reschedule your appointment. This allows us to offer your time slot to another client.
Arriving 15 minutes or more appointments will be automatically cancelled. Client appoitments are booked back to back therefore 15 minutes late would not allow enough time to complete the service and it would run into the next client's appointment time.
Please arrive be sure to arrive on time to ensure you receive your full service. Late arrivals may result in reduced service time or cancellation.
Refills on lashes that were not originally done at LASHPRO are no longer available. Our refill time slots are based on our work and not other technicians. Clients appointments are booked back to back and appointment times cannot be lengthened as it would run into the upcoming client's appointment.
For safety and insurance reasons children are not permitted at appointments. All appointments require clients to lay and lashes require eyes to be closed for an extended period of time while providing the service. We strive to provide a relaxing environment for all artists working within the building as well as their clients visiting.
NO SHOWS
If you completely no-show your appointment, unfortunately you will not be rebooked or reimbursed for your booking.
We kindly ask that clients provide at least 24 hours' notice if they are unable to attend their appointment. This allows us the opportunity to offer your appointment time to another client, rather than holding the time for an appointment that will not be attended.
Appointments can also be rescheduled up to 24 hours before the appointment time by clicking the booking notification sent when the appointment was booked and hitting reschedule.
Please note that we may make exceptions in certain circumstances after the 24-hour notice period. If you are unable to make your appointment, please contact us as soon as possible, and we will do our best to accommodate your situation.
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